Service Desk & Technical Support
We act as your organization's IT department. When your staff have a technology problem, they reach out to us and we handle it from start to finish, remotely where possible and onsite when necessary.
What this service includes
The items below reflect what is covered under this service as part of a managed engagement.
- Staff can reach us by phone, email, or an online portal (whichever works best for them) and we handle the rest.
- We connect remotely to managed devices to diagnose and resolve problems quickly, without waiting for an onsite visit.
- Every support request is logged, tracked, and followed through to resolution so nothing is dropped or forgotten.
- When a problem requires escalation, it is handed off internally without your staff needing to re-explain the issue from scratch.
- If a problem cannot be resolved remotely, we dispatch a technician to your location.
- New workstation setup and configuration for incoming staff is included as part of the service.
- We coordinate directly with third-party software vendors and service providers on your behalf when an issue traces back to an external service.
- Your staff have a single point of contact for all technology questions and always know who to call.
- We maintain documentation of your environment so that any technician working on your behalf already understands your setup before they start.
Interested in this service?
We can review your current setup and let you know if this fits your organization.
Get in touch