Remote Management & Monitoring
We maintain continuous visibility over every managed device in your organization (workstations, laptops, and servers), applying updates on a schedule, catching problems early, and resolving issues remotely without interrupting your staff.
What this service includes
The items below reflect what is covered under this service as part of a managed engagement.
- Managed devices are monitored around the clock for hardware problems, low storage, failed services, and other signs that something needs attention.
- We receive automated alerts when a device or service falls outside expected parameters, so problems are identified before they affect your staff.
- Windows updates and security patches are deployed on a regular schedule, managed to minimize disruption during working hours.
- Security software on every managed device is checked regularly to confirm it is installed, running, and current.
- We can connect to any managed device remotely and securely to investigate and resolve issues without requiring an onsite visit.
- When a device does need to be physically accessed, we already know its history, configuration, and recent issues before we arrive.
- Software installations, configuration changes, and maintenance tasks are carried out remotely without requiring staff involvement.
- A record of every managed device (make, model, age, configuration, and maintenance history) is maintained and kept current.
- Devices approaching end of warranty or end of supported life are flagged so replacement planning can happen proactively.
Interested in this service?
We can review your current setup and let you know if this fits your organization.
Get in touch